VPS Group is committed to the importance of after-sales service to the company's business development and the establishment of the company's reputation. According to the different needs of customers and various complex working conditions, we provide customers with more professional services. For this reason, our company specially set up "Weipengsheng (Jiangsu) Vacuum Equipment Co., LTD." to take root in the southern market customers and set up after-sales service outlets in the South. With high quality service, professional team for the vast customer groups in the south.
Since its establishment in 2015, VPS brand has owned 20 excellent pre-sales and after-sales engineer team, serving more than 500 customers. At the same time, we believe that after-sales service not only solves customers' equipment maintenance problems, but also helps customers establish their own equipment maintenance team. Through after-sales service to solve problems, on-site maintenance personnel can learn very valuable experience, so as to reach the ultimate goal: stable operation of equipment.
Our service for the project mainly includes the following aspects: For the dry vacuum pumps that have been sold, our company has a professional maintenance and testing service process, which is used to deal with various emergencies. Once there is a hidden danger or sudden machine failure, we can solve various equipment problems for customers in the first time, reduce the time cost as much as possible, and reduce unnecessary losses for customers.
Our company for the national customers to provide maintenance and repair services, the implementation of 7*24 hours of after-sales service system, any equipment problems can call our company's after-sales service hotline, the relevant after-sales engineers will provide professional technical services in the first time. If on-site treatment is required, the company will assign the after-sales team to rush to the construction site immediately, troubleshoot the equipment and pass the test run before the maintenance service is finished.
For the newly delivered equipment, after the installation and debugging of the equipment, the company's engineering personnel will stay on the project site to monitor the system running status and provide on-site training to relevant operators until the customer's system maintenance personnel have mastered the operating process and have the necessary experience to independently complete the operation of the equipment and handle abnormal conditions.
Our company requires the maintenance service department staff must continue to learn, improve and perfect their technical level, for customers to bring the best service, and in strict accordance with the relevant company system and code of conduct requirements of their own, do cordial, enthusiastic response quickly. Every time, the staff of the after-sales service department will make maintenance records and establish maintenance documents. Better management and statistics. Our company will be in line with the purpose of bringing the best service for customers, and constantly improve the service, maintenance and supervision system. The leader of the maintenance department will also call the service unit from time to time to learn about the job satisfaction of the maintenance personnel. As an important part of the staff assessment, if the customer has any dissatisfaction or complaint with the service of the maintenance personnel, he can directly report to the maintenance department director or engineering manager.
To ensure that each product can play its best function. The after-sales team established by our company to provide a full range of "butler" support and service will continue to bring peace of mind to more partners after sales protection.
For the purpose of providing the best service experience, Weipengsheng has been building a "guardian alliance" of machines and equipment and providing "butler" after-sales service to help customers operate with peace of mind.
